{"id":4439,"date":"2021-10-12T16:27:24","date_gmt":"2021-10-12T16:27:24","guid":{"rendered":"http:\/\/dummy.xtemos.com\/woodmart2\/elementor\/?page_id=4439"},"modified":"2026-04-26T08:43:18","modified_gmt":"2026-04-26T08:43:18","slug":"contactez-nous","status":"publish","type":"page","link":"https:\/\/dealautosarl.com\/en\/contactez-nous\/","title":{"rendered":"Contact us"},"content":{"rendered":"
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SIRET 453 542 094 00025<\/strong><\/span>
261 Av. Pasteur, 33600 Pessac, France
(+33) 7 57 82 02 67
contact@dealautosarl.com<\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tINFORMATION QUESTIONS\t\t\t\t<\/div>\n\t\t\t\n\t\t\t
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Frequently Asked Questions<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tHow does importing a vehicle work with DEAL AUTO SARL?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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We search, inspect, and purchase the vehicle in Germany according to your criteria. Then, we handle the transport, paperwork, and delivery to you.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tWhy import a car from Germany?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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Germany offers better-maintained, better-equipped, and often cheaper vehicles than the local market. This allows for real savings while still getting a quality vehicle.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tAre the vehicles inspected?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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\u00a0<\/h3>

Yes. Every vehicle is checked before sale: history, mileage, general condition and compliance. We only consider reliable and transparent vehicles.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tREFUSAL TO TAKE DELIVERY\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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If the customer refuses delivery and wishes to cancel the order, they must complete the cancellation form provided and immediately hand it to the delivery company. The provisions of the article \"Right of Withdrawal\" also apply to the situation described in this article.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tDELIVERY DELAYS\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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In accordance with Article L216-2 of the French Consumer Code, except in cases of force majeure, if the Company fails to deliver within the timeframe specified on the Order Form, the Customer has the right to terminate the contract. This termination may be effected by registered letter with acknowledgment of receipt, or in writing on a durable medium. However, the contract may only be terminated if, after having formally requested the Company to make the delivery under the same terms, the Company has failed to do so within the allotted timeframe.<\/p>

The Order is considered to be cancelled upon receipt of the withdrawal slip, sent by registered letter and attached to the customer's Order, informing them of this cancellation, unless the Company has delivered the vehicle within this period.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tEXERCISE OF THE RIGHT OF WITHDRAWAL\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The customer has fourteen (14) days from the date of vehicle delivery to exercise their right of withdrawal, without having to provide any justification or incur any penalties. To cancel the order, the customer must send the company the duly completed withdrawal form, attached to the order confirmation, within the aforementioned period. The customer must be able to prove that they have exercised their right of withdrawal.<\/p>

In the event of cancellation, the customer must return all documents and accessories provided at the time of delivery, as listed on the delivery report, simultaneously with the vehicle collection. The company will collect the vehicle subject to cancellation from the original delivery location. An inspection of the vehicle will be carried out, based on the condition reports provided to the customer at the time of ordering, as well as the delivery report.<\/p>

In accordance with Article L121-17 of the French Consumer Code, in the event of cancellation, the company will bear all costs related to the return of the vehicle. The customer must return the vehicle no later than 14 days from the initial delivery date.<\/p>

It is important to note that these provisions do not apply to legal entities or to natural persons acting within the framework of their commercial, industrial, craft, professional or agricultural activity.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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Exercising the right of withdrawal under the conditions stated above will result in the reimbursement of the amounts paid by the customer under the order form, hereinafter referred to as the \u201cReimbursement\u201d, within 14 days of receipt of the withdrawal form.<\/p>

The refund resulting from the cancellation of the order will be made by bank transfer or by check, according to the preference accepted by the customer.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tLEGAL GUARANTEE OF CONFORMITY\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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In accordance with the provisions of Articles L211-4 et seq. of the French Consumer Code, the customer benefits from the legal guarantee of conformity. It is the company's responsibility to provide goods that conform to the contract and to be liable for any lack of conformity present at the time of delivery. In the event of a lack of conformity, the company may choose between repairing or replacing the goods.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tIS IT POSSIBLE TO SEE AND TRY THE VEHICLE?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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It is not possible to inspect or test drive the vehicle before placing an order, as this is an online purchase. Transporting the vehicle across France without a purchase commitment is not feasible. However, on our website, we provide you with comprehensive information about the vehicle to help you make an informed decision. Furthermore, we offer a 14-day money-back guarantee, during which you can return the vehicle if it does not meet your expectations.<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\tARE THE PHOTOS REALISTIC AND RELIABLE?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t
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The photographs are taken after the vehicle has been fully prepared. Our goal is to present you with a detailed view of both the exterior and interior. On our website, we provide a document listing any remaining defects on the vehicle, each defect accompanied by a photo and a description (subject to the presence of defects). Our commitment to transparency aims to give you a complete picture of the quality of our vehicles.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\tABOUT US\t\t\t\t<\/div>\n\t\t\t\n\t\t\t
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Please feel free to contact us if you have any questions.<\/h4> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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